☆ DJ Britt's Mix ☆











{September 27, 2005}   The Joys of Selling TVs

Title: The Joys of Selling TVs

I.

Introduction

A. (Attention Getter) “So you think that 35’ television will fit in the back seat of my Honda Civic?”

B. (Reason to Listen) Unfortunately for any of us who worked in retail this statement my be of no surprise.

C. (Speaker Credibility) I’ve worked for Wal-Mart, in electronics, for four years.

D. (Thesis) For something as easy as getting a television for a customers there are many uncertainties that come into play.

E. (Preview of Main Points) It is not always a negative situation to get televisions but it is not always easy too.

1. The hardships of getting televisions from the back.

2. Now all I have to do is get the TV to the car.

II. Body

A. (First main point) What can go wrong will go wrong.

1. “Do you have a RCA 35’ flat screen TV?” says the customer. “One moment please let me check,” you say.

a. As you look on the back wall of televisions you see it is empty. Ok then let me scan it with the inventory scanner. There is four of them in stock.

b. Now where to start looking. Lets start on displays and the other side of the photo dept. dubbed the “High Wall“. If its not there that leaves us with the top of the layaway bins in back.

i. The layaway bins are two-story moving bins with many televisions on top.

ii. To access the top of these bins we need either the “Skyjack”, a two man scissor lift, or the “Wave“, a one man platform lift with a holding rack on the front.

2. After we find it in layaway then we call back to the electronic dept. and tell whomever is working to please tell the customer that we have one.

a. If you do not se the wave in the back start to ask around.

b. A walk to the other side of the store might prove useful in finding it.

3.We are back at the layaway bins I then proceed to get down the massively heavy TV box.

a. By the time I’m at the top of the bins I realize that the box is bigger the lift.

b. So no we should find another person to get the two man skyjack.

c. Now we need to quickly remove the empty boxes and grab the big blue cart.

(Transition) This took too long but now we only have to check it out and help the customer out to there truck.

B. (Second main point) The check out should be the easy part but by now I hope for the best but expect the worst.

1. After being very apologetic to the customer we are ready to checkout only to find that it is the wrong TV she wanted.

a. Since the TV she wanted was on display we ask a manager.

b. 1 hour and 30 min. later we were headed out the front door to her truck.

2. The woman went ahead of me to pull her vehicle up to the front.

a. As I’m walking out the front door the door greeter come running up to me and said “Do you have a receipt with that?”

b. I said I did not have it and that the customer went to get her car.

3.”Do you think It will fit in my car?”

a. “No, I don’t think so,” we say.

b. By that time I said I would follow her to her house and deliver the TV myself.

i. My boss was not very happy with me leaving work but I tried to say it was for a customer.

ii. About 3 hours since this TV fiasco started the unloaders, from the back, pull out a brand new 35’ RCA TV strait of the truck.

III. Conclusion

A. (Restate Thesis) The uncertainties of getting the TV to the customer hopefully are not many but could be any one of the given.

B. (Summarize main points)

1. Just getting the TV from the back can be a chore.

2. Never think your job is done when you have the TV down.

C. (Tie Back to Attention Getter) The statement “Will this massive TV fit in my tiny, little car,“ should not be heard if people would just think a head.

(Reason to Remember) Not every TV I would get down was a hassle. There maybe one or two obstacles in the way but if everyone did there job I would have nothing to write about.

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